The role will focus on the below 3 areas:
Client Focus
- Demonstrates an understanding of client/customer needs not limited to service line.
- Demonstrates exceptional client service (both internal and external) and understands its importance.
- Demonstrates the ability to look forward at industry and wider legislative (or otherwise) changes which may affect clients and proactively seeks to offer support where appropriate.
- Is able to tailor services to match client requirements in regard to scope and deliverables, timing and cost of services provided.
- Understands client core priorities and challenges and is able to advise on ways that their internal process and procedures could be reviewed to assist in their achievement.
- Is able to confidently lead meetings with stakeholders.
- Maintains a regular in-person dialogue with clients as a primary point of contact and uses this to improve client service and identify sales opportunities.
Technical Excellence
- Takes the lead in ensuring team members possess the necessary skills, knowledge and behaviours required to deliver accurate, high quality work for our clients through identification of and input into development opportunities / training.
- Able to work collaboratively with other service lines on complex issues in order to reach a solution and takes the lead in communicating outcomes to clients.
Qualifications
Essential Experience
- Significant experience in restructuring and insolvency, demonstrating the core and technical skills required for the role.
- Strong network of professional contacts and KBI'
- Experience in conducting initial client meetings and converting new enquiries
- Technical knowledge, skills & experience in dealing with complex MVL, CVL, Administration, and CVA matters
- Core people management skills
- Not essential, but experience in handling advisory matters such as IBR's, Options Reviews, Cashflow Management, and managing AMA assignments would be a bonus
